I am trying to add a time according to a condition but I can not find the way I would appreciate your collaboration.
At the moment I have the following query
SELECT
u.src,
u.accountcode,
COUNT(*) AS cantidad,
SUM(u.disposition = 'ANSWERED') AS contestadas,
SUM(u.disposition = 'NO ANSWER') AS No_contestadas,
SEC_TO_TIME(SUM(ROUND(u.duration))) AS tiempomuerto,
SEC_TO_TIME(SUM(ROUND(u.billsec))) AS totaltiempo
FROM
asteriskdb.cdr u
WHERE
u.start != ''
AND CHARACTER_LENGTH(src) = 4
AND start BETWEEN CAST('2018-09-13' AS DATE) AND CAST('2018-09-14' AS DATE)
AND lastapp = 'dial'
AND dcontext != 'predictivo'
GROUP BY u.src
ORDER BY totaltiempo DESC;
What I need is to add the value of the billsec field as dead time, but to condition it to add only when the disposition field is No answer.
Result
'4313', 'BAL', '105', '82', '23', NULL, '02:10:21'
'4818', 'CID', '164', '93', '71', '03:14:00', '02:09:37'
'4323', 'BL', '102', '72', '30', NULL, '01:51:27'
'4054', 'CO', '122', '74', '48', '02:38:18','01:51:00'
'4052', 'O', '265', '65', '199', '03:14:55', '01:49:48'
'4065', 'd', '150', '105', '45', NULL, '01:46:58'
'4315', 'BANL','85', '68', '17', NULL, '01:40:05'
'4108', 'RE', '15', '6', '9', '01:44:47', '01:37:58'
'4509', 'C', '112', '95', '17', NULL,'01:36:29'
'4513', 'C', '108', '62', '46', '02:09:59', '01:36:06'
'4816', 'C', '137', '63', '74', '02:25:00', '01:31:06'
'4317', 'BL', '76', '58', '18', NULL, '01:25:09'