Outlook does not load images well

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Outlook does not load images well

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I'm doing an email signature in HTML, which has 3 images. At the moment of using it in Outlook , it loads the last image 3 times, that is, it is as if for the 3 images it was using the same route, it is very strange.

The bulk of the template was done through Mailchimp, and then I made some modification of the resulting HTML, but I did not touch anything that has to do with the images.

Does anyone know why it happens and how to fix it?

The code is quite extensive so I only put what corresponds to one of the images:

<table align="left" border="0" cellpadding="0" cellspacing="0" class="mcnCaptionRightImageContentContainer">
    <tbody><tr>
        <td class="mcnCaptionRightImageContent" valign="top">

            <img alt="" src="logo.jpg" width="260" height="76" style="max-width:260px; width: 260px; height: 76px; max-height: 76px;" class="mcnImage">

        </td>
    </tr>
</tbody></table>

html email outlook

asked by Mark Lenders 10.11.2016 в 15:58

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score 0 · Accepted Answer

Your code is ok. And it's not an Outlook bug either. Rather, the problem is that Outlook 2007 uses a fairly precarious rendering engine of html, it uses the rendering engine of Word 2007. This has a lot of implications in the final result of your email in that client. Among other points:

there is no support for background images (HTML or CSS)
there is no support for forms
there is no support for Flash or other plugins
there is no support for floating CSS
there is no support to replace bullets from a list that is cluttered with images
there is no support for animated GIFs

In this link you can see a similar query, where the suggestion is to change a configuration on the Internet Explorer side, make sure it is not in Offline Mode, for some reason that blocks the rendering of the images.

As a recommendation:

Do not worry about that broken image in Outlook 2007, the percentage of Outlook 2007 clients has not been important for a while.
If you need support for Outlook 2007, you will have to make a special version of your html just for that client.

As an extra, I leave you an important link to keep in mind when making emails. It is a state of emails armed by Litmus every year. Here you can download the PDF with invaluable information when it comes to understanding if it's worth or not to spend efforts to make your email work for this or that client